Channing-Bete Company(R) -- Authorized Distributor of American Heart Association Products -- American Heart Association(R) life is why(TM) -- One-stop shopping for all the training materials and products you need -- with the best customer service in the business!

Most orders ship the same day!

Need rush shipping? We're here to help! Just give us a call at 1-800-611-6082 or 1-413-665-7611, or e-mail (Express shipping to contiguous United States only.)

Your credit card is welcome!

We accept Visa, MasterCard, and American Express. You can also pay by check,
or we can bill you later (NET: 30 days).

Shipping & Handling

See "Exceptions" below.

Orders of $3,000 and over:

Contiguous United States:

Shipping is FREE!

Puerto Rico/U.S. Territories:

Shipping is 9% of "Order Total."

Alaska & Hawaii:

Shipping is 11% of "Order Total."

Canadian and international orders:

$11.95 handling fee, plus actual shipping and any additional taxes

Orders under $3,000:

Contiguous United States:

Multiply "Order Total" on order form x .0995
($10.95 minimum)

Alaska, Hawaii, Puerto Rico/U.S. Territories:

Multiply "Order Total" on order form x .15
($19.95 minimum)

Canadian and international orders:

$11.95 handling fee, plus actual shipping and any additional taxes


For all shipping and handling quotes:

• E-mail
• Call 1-800-611-6082


Course completion cards:

Minimum standard charge for service requested (for example, $9.95 for Ground Service), regardless of quantity ordered, whether purchased alone or with other products.

Electronic products: No shipping or handling charge for these products, whether purchased alone or with other products:

  • online (eLearning) products
  • eBooks
  • eCards
  • exam keys

Express Shipping

(Orders placed after 3 PM Eastern will ship the following business day.)

Contiguous United States




Next Day-Early AM


$45.00 (Please call for details)

Next Day Air



2nd Day Air



3rd Day Express



For express orders of $3,000 and over, contact us for a quote.

Alaska, Hawaii, Puerto Rico/U.S. Territories, and International

All service levels: Actual shipping charges, plus $11.95 handling fee

For additional details, e-mail or call 1-800-611-6082 or 1-413-665-7611.

Notification of Sales/Use Tax

States where we collect taxes

Channing Bete Company is required to collect sales/use tax on all orders shipped to the following states:

District of Columbia


New Jersey
New York
North Carolina
Puerto Rico
Rhode Island

South Carolina
South Dakota
Washington State
West Virginia

If claiming state sales tax exemption or resale status, please include your state tax exemption number in the appropriate field on the contact information page of checkout.

Please note:

  1. Entering information in the "Sales/Use Tax Exemption Number" field in our Ecommerce site will lead to the sales tax being removed from your cart.
  2. State tax exemption numbers are manually verified after an order is placed. Order totals that do not show sales tax are valid as long as the information provided is accurate.
  3. An incomplete or incorrect state tax exemption number could delay order fulfillment, as a customer service representative will need to correct the entry before the order can be processed.

Important notification regarding states where we DO NOT collect taxes

By current law, Channing Bete Company is not required to, and does not, collect sales or use tax on orders shipped to states not listed above. However, under state tax law, taxable purchases are not tax-exempt just because a seller is not required to collect the tax. If you are a customer in a state not listed above, please review the untaxed purchases reported on invoices and, if any tax is owed, file the appropriate state's use tax return with the state's Department of Taxation and pay any use tax due. Visit the state's tax authority Web site for more information.

Return Policy

Your satisfaction is very important to us. Unless otherwise noted in the product description found on this Web site, an item is eligible to be returned for refund or credit within 30 days of when you received your order, and without a restocking fee!

Please note: Electronic products (eBooks, eCards, and access keys for online courses or exams) are not eligible for return.

If you determine that the item needs to be returned for any reason, please read these important instructions:

  1. Please take care to keep the original packaging intact. All items must be returned in new and saleable condition, just as you received them, including any component materials that came with the product, such as consumables, assembly instructions, and warranty cards. Publications should be in the original shrink-wrap.
  2. Call 1-800-611-6082 to request a return authorization number. You must receive authorization within 30 days of when you received the order. The authorization number will expire 30 days after you receive it.
  3. Fill out the form on the back of the packing slip and include it with your return. Be sure to include your return authorization number, and make a copy of the form for your records.
  4. Ship the item to Channing Bete Company, One Community Place, South Deerfield, MA 01373-7328, using a traceable carrier. Shipping costs are the responsibility of the customer.

After we've received your return, we will inspect the condition of the item(s) and issue a refund or credit within 5 business days. Products received without a return authorization number, after a return authorization number has expired, or not in new and saleable condition in the original packaging, will be returned at customer expense.

Prices subject to change without notice.