Channing-Bete Company(R) -- Authorized Distributor of American Heart Association Products -- American Heart Association(R) life is why(TM) -- Your international source for American Heart Association training materials -- with the best customer service in the business!

Customer Service Information for International Customers

For all order and shipping quotes, or for any other questions, please contact us by e-mail at You may also call us at 1-413-665-7611 between 8:30 a.m. and 8:00 p.m. Eastern Time, Monday through Friday.

Payment Options

  • Credit cards -- we accept Visa, MasterCard, and American Express
  • Checks against a U.S. bank
  • Electronic payment via U.S. Federal Reserve ACH system or international wire

Shipping & Handling

  • We offer a choice of shipping options to meet your needs, including regular or express shipping, and door-to-door, door-to-airport, or door-to-port delivery. Contact us for details.


Electronic products: No shipping or handling charge for these products, whether purchased alone or with other products:

  • online (eLearning) products
  • eBooks
  • exam keys

Please note: We are unable to ship American Heart Association products to Argentina, Austria, Bahrain, Brazil, China, Egypt, Germany, Japan, Kuwait, Oman, Saudi Arabia, Switzerland, or the United Arab Emirates. However, we can ship equipment products to these countries.

Return Policy

Unless noted in product description, our standard time frame for returns is 30 days. If for any reason you are not completely satisfied with anything you purchase from our online catalog, simply return it to us within 30 days of receipt for a complete refund.

To facilitate the processing of your return, please contact us for a return authorization number.

Prices subject to change without notice.