Channing-Bete Company(R) -- Authorized Distributor of American Heart Association Products -- American Heart Association(R) life is why(TM) -- One-stop shopping for all the training materials and products you need -- with the best customer service in the business!

Most orders ship the same day!

Need rush shipping? We're here to help! Just give us a call at 1-800-611-6082 or 1-413-665-7611, or e-mail (Express shipping to contiguous United States only.)

Your credit card is welcome!

We accept Visa, MasterCard, and American Express. You can also pay by check,
or we can bill you later (NET: 30 days).

Shipping & Handling

See "Exceptions" below.

Orders of $3,000 and over:

Contiguous United States:

Shipping is FREE!

Puerto Rico/U.S. Territories:

Shipping is 9% of "Order Total."

Alaska & Hawaii:

Shipping is 11% of "Order Total."

Canadian and international orders:

$11.95 handling fee, plus actual shipping and any additional taxes

Orders under $3,000:

Contiguous United States:

Multiply "Order Total" on order form x .09
($9.95 minimum)

Alaska, Hawaii, Puerto Rico/U.S. Territories:

Multiply "Order Total" on order form x .15
($19.95 minimum)

Canadian and international orders:

$11.95 handling fee, plus actual shipping and any additional taxes


For all shipping and handling quotes:

• E-mail
• Call 1-800-611-6082


Course completion cards:

Minimum standard charge for service requested (for example, $9.95 for Ground Service), regardless of quantity ordered, whether purchased alone or with other products.

Electronic products: No shipping or handling charge for these products, whether purchased alone or with other products:

  • online (eLearning) products
  • eBooks
  • eCards
  • exam keys

Express Shipping

(Orders placed after 3 PM Eastern will ship the following business day.)

Contiguous United States




Next Day-Early AM


$45.00 (Please call for details)

Next Day Air



2nd Day Air



3rd Day Express



For express orders of $3,000 and over, contact us for a quote.

Alaska, Hawaii, Puerto Rico/U.S. Territories, and International

All service levels: Actual shipping charges, plus $11.95 handling fee

For additional details, e-mail or call 1-800-611-6082 or 1-413-665-7611.

Notification of Sales/Use Tax

States where we collect taxes

Channing Bete Company is required to collect sales/use tax on all orders shipped to the following states:


New Jersey

New York
North Carolina
Puerto Rico

West Virginia

If claiming state sales tax exemption or resale status, please include your state tax exemption number in the appropriate field on the contact information page of checkout.

Please note:

  1. Entering information in the "Sales/Use Tax Exemption Number" field in our Ecommerce site will lead to the sales tax being removed from your cart.
  2. State tax exemption numbers are manually verified after an order is placed. Order totals that do not show sales tax are valid as long as the information provided is accurate.
  3. An incomplete or incorrect state tax exemption number could delay order fulfillment, as a customer service representative will need to correct the entry before the order can be processed.

Important notification regarding states where we DO NOT collect taxes

By current law, Channing Bete Company is not required to, and does not, collect sales or use tax on orders shipped to states not listed above. However, under state tax law, taxable purchases are not tax-exempt just because a seller is not required to collect the tax. If you are a customer in a state not listed above, please review the untaxed purchases reported on invoices and, if any tax is owed, file the appropriate state's use tax return with the state's Department of Taxation and pay any use tax due. Visit the state's tax authority Web site for more information.

Return Policy

Unless noted in product description, our standard time frame for returns is 30 days. If for any reason you are not completely satisfied with anything you purchase from our online catalog, simply return it to us within 30 days of receipt for a complete refund.

To facilitate the processing of your return, please call 1-800-611-6082 for a return authorization number.

Prices subject to change without notice.